Terms & Conditions
This document sets out the terms of the contract between you and us Executive Airport Parking Ltd. Please read these conditions carefully.
You have the right to cancel your booking within 24 hours before your arrival time with E A P ltd What we do: We will take reasonable care of your vehicle for the period you have booked and paid for starting from when you give E A P ltd the keys to your vehicle.
Executive Airport Parking operate a meet and greet service; cars are transferred from airport terminals to our short stay facility on the airport and then transferred to our long stay car park which is approximately 2 miles away. Your vehicle will be returned back to the short stay car park ready for your return We will only be responsible where we are at fault: We will provide a free parking voucher for each booking if you are kept waiting longer than one hour for the chauffeur to arrive No refunds will be given.
If you park for longer than the period you have booked for, we will charge you the full price at the time. In the unlikely event we damage your vehicle while in our care we will have any repairs carried out at an independent industry approved body -shop at our own discretion.
We will not be held responsible for hire costs of a vehicle whilst your car is being repaired.
We are not responsible for the following:
Matters that are covered by your car or holiday insurance. You must look to that for protection.
Events outside our control or events you have not arranged insurance cover for nor have insurance excesses for.
Roadside recovery. It is the customer’s responsibility to have adequate cover in place prior to travel.
Keys and Fobs: Please ensure a spare key/key fob are available. In the event of any loss or damages to the originals as E A P ltd shall not be responsible for any transport/roadside recovery costs incurred as a result of non access to your vehicle. Customers should hand in only one key per car as Executive Airport Parking chauffeurs cannot be held responsible for the loss of any keys to property and any consequential loss thereafter. In the event Executive Airport Parking chauffeurs lose your car key/fob, Executive Airport Parking chauffeurs shall replace it at the market value.
Mechanical failures, terrorism, catastrophe or criminal activity.
Any deterioration in the vehicle’s condition while it is with us, i.e. flat batteries*, windscreens, tyres, punctures (as these can happen whilst moving your vehicle to and from our car parks), wheel trims, stone chips, minor scratches that are not visible due to insufficient light, dirty exterior or bad weather on departure.
Property left unattended on our site or in your vehicle.
Any losses caused by you not leaving enough time for your flight.
Delays in collecting your vehicle; All delays caused by customers not following the correct return procedures are at risk of vehicle delays and extra charges.
We reserve the right to jump start and move your car if necessary
What you must do:
Arrive in plenty of time, park where we tell you to, and not cause an obstruction. Remove all your belongings from the vehicle. Keep your luggage with you at all times. Hand the vehicle over to us in a roadworthy, safe and legal condition with MOT (if applicable), Insurance and adequate fuel. Produce a receipt of some other authority when you come to collect the vehicle. We can refuse to hand over the vehicle if you cannot prove that you own it. Pay any parking charges that become due if you park for longer than agreed - we can refuse to hand over the vehicle if you do not pay these charges. Check your vehicle carefully before leaving it with us. Check your vehicle carefully before accepting the keys on your return to the UK.
Dealing with abandoned vehicles: We may consider your vehicle abandoned if you do not claim it at the end of your booked period. We may serve a notice of abandonment upon you at any time after that. The notice will be valid if we send it by pre-paid post addressed to you as the person who made the booking or the registered keeper. If you do not respond to the notice within 28 days, we may sell the vehicle and use the money from the sale to settle any money you owe us as a result of abandoning the vehicle. We will keep any extra money made from the sale for you until you can no longer legally reclaim it.
We have the right to take legal action to recover any expenses caused by you abandoning the vehicle. All abandoned vehicles will be charged a standard daily rate of £10.00. In the event the vehicle is not claimed after six months we reserve the right to inform the DVLA and legally claim it. Complaints Procedure PLEASE NOTE - IT IS THE CUSTOMERS RESPONSIBILITY TO CHECK THEIR VEHICLE FOR DAMAGE BEFORE LEAVING THE TERMINAL - IF YOU FAIL TO DO THIS, NO FURTHER ACTION CAN BE TAKEN.
In the unlikely event you have a problem or a complaint you must inform the driver immediately. If you fail to do this, once you have left the airport no further action can be taken. Once you have informed the driver of your complaint, your next step is to call our office during opening hours which are Monday to Friday 9-5 on 07724333313. You will be given instructions to put your complaint in writing or e-mail to be received by us within 7 days of your return. If you are required to obtain estimates for damage - these must be received by us no later than 14 days after collection of your vehicle. Failure to do this will result in your claim not being pursued. All complaints will be answered within 7-10 working days by a phone call or e-mail email@example.com